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< Back to overview page: "BEREC Consultation Platform"

Draft BEREC Report on the handling of third-party payment charges on mobile phone bills

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Status: Closed
Privacy: Public
Author: anna.grasmane@berec.europa.eu
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P83

NRA Yes: AT, BE, CY, CZ, DE, EE, ES, FI, HR, HU, IE, IT, LV, MK, MT, NL, PL, RO, SI, SK. / NRA No: DK, FR.

P84

NRA no answer: BG, NO, SE.

P85

Alternative dispute resolution Yes: AT, CY, CZ, DE, DK, EE, ES, FR, HU, IT, LT, MT, NL, NO, PL, PT, RO, SE, SI, SK. / Alternative dispute resolution No: BE, HR, IE./ Alternative dispute resolution no answer: BG, EL, LV, MK.

P86

Consumer Protection Authority Yes: AT, BE, BG, CY, CZ, DE, EE, EL, ES, LT, LV, MT, NL, PL, PT, RO, SE, SI, SK. / Consumer Protection Authority No: DK, FR, HR, HU, IE, IT, MK. / Consumer Protection Authority no answer: FI, NO.

P87

Ombuds Yes: AT, BE, DK, EL, MK, PL, SK. / Ombuds No: CY, CZ, DE, EE, ES, FR, HR, HU IE, IT, LT, MT, NL, PT. / Ombuds no answer: BG, FI, LV, NO, RO, SE, SI.

P88

Financial Services Authority Yes: AT, CZ, LT, PT. / Financial Services Authority No: BE, CY, DE, DK, EE, ES, FR, HR, HU, IE, IT, MK, MT, NL, PL, SK. / Financial Services Authority no answer: BG, EL, FI, LV, NO, RO, SE, SI.

P89

[223] One NRA mentioned that most often multiple similar complaints can lead to one combined supervisory action. However, sometimes an individual complaint can also lead to a supervisory action (NL).

P90

[224] Complaints are treated individually and can lead to supervisory actions Yes: AT, BE, CY, CZ, DE, EE, EL, FI HR, HU, IE, IT, LT, LV, MK, MT, NL, PL, RO, SK.

P91

Complaints are treated individually and can lead to supervisory actions No: PT.

P92

Complaints are treated individually and can lead to supervisory actions no answer: BG, DE, DK, ES, FR, NO, SI.

P93

Multiple similar complaints can lead to one combined supervisory action Yes: AT, BE, CY, DE, EE, EL, FI, HR, HU, IE, MT, NL, NO, PL, PT, RO, SK.

P94

Multiple similar complaints can lead to one combined supervisory action No: CZ, IT, LT, MK.

P95

Multiple similar complaints can lead to one combined supervisory action no answer: BG, DK, ES, FR, LV, SE, SI.

P96

[225] ECC Report 275 on the role of E.164 numbers in international fraud and misuse of electronic communications services (2018).

P97

[226] The European Commission published a consumer market study on the functioning of m-payment for consumers in the European Union (2017).

P98

[227] Article 2 (4) Directive (EU) 2018/1972 of the European Parliament and of the Council of eleven (11) December 2018 establishing the European Electronic Communications Code.

P99

[228] ECC Report 275 on the role of E.164 numbers in international fraud and misuse of electronic communications services (2018).

P100

[229] Regulation (EU) No 531/2012 of the European Parliament and of the Council of thirteen (13) June 2012 on roaming on public mobile communications networks within the Union.

P101

[230] Art. 2 (13) Directive (EU) 2018/1972 of the European Parliament and of the Council of eleven (11) December 2018 establishing the European Electronic Communications Code.